Coaching Condtions and Payment Terms

The spirit of our work is one of our customer / organisation and DSA collaborating on an equal basis in pursuit of our customer's stated objectives. For our part we will provide all agreed inputs with enthusiasm, intellectual rigor, commitment and integrity.

As performance coaches we are not involved, nor will we become involved in the business of our customer's Business and therefore the results achieved are entirely dependant on how the customer, if at all, responds, their judgments, decisions and commitment to improve and succeed. For the avoidance of doubt all decisions, choices and actions customers take as a result of the agreed inputs are their own and DSA Building Performance Limited shall not be liable for any resulting loss arising in contract, breach of duty or otherwise whatsoever.

Fees are therefore non refundable. Our proposed payment terms are 14 days from date of invoice.

As a user of this web site, you agree that your access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice.

Site Content

All content, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to DSA Building Performance, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal and non-commercial purposes. Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission off DSA Building Performance first is obtained.

Related copyrights and trademarks

DSA Building Performance, as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by DSA Building Performance. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.

Disclaimers

This web site may contain typographical errors or inaccuracies and may not be complete or current. DSA Building Performance therefore reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. We apologize for any inconvenience.

This web site, and any information or content on this web site, are provided "as is" with all faults. DSA Building Performance makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither DSA Building Performance nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if DSA Building Performance is notified in advance of the potential for any such damages.

DSA Building Performance does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from DSA Building Performance, and DSA Building Performance has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between DSA Building Performance and another web site further does not mean that DSA Building Performance endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.

Your submissions

DSA Building Performance does not want to receive confidential, proprietary, or trade secret information through this web site. Please note that any information, materials, suggestions, ideas, or comments sent to DSA Building Performance will be deemed non-confidential, and, by submitting any such information, you are granting DSA Building Performance an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. Please know, however, that we will not use your name in connection with any such materials, information, suggestions, idea’s or comments unless we first obtain your permission or otherwise are required by law to do so. If you have any questions concerning an email submission, please contact us.

At DSA Building Performance, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the data you provide to us.

As we continue to develop our web site and take advantage of technologies to improve the services we provide, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy you can click here, contact us by phone at +44 (191) 516 6878 or write to:

DSA Building Performance
Innovator House
Sunderland
SR5 2TP

What Information do we collect?

We collect various types of information when you use our site:

• When you contact us, we collect your forename and surname, address, town and county, postcode, email address and telephone number.

What are cookies and do we use them?

A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.

Cookies can be used by a web site to recognize you. But, that does not necessarily mean any personal information is stored in the cookies. At DSA Building Performance, we store no personal information about you in the cookies. Anything you choose to tell us about yourself as a registered user (like your address and e-mail address) is stored safely and separately on our secured servers.

How do we use your information?

We may use your information in a number of ways, including the following:

• In order to serve you better, we may combine the information you provide us online. We use that information to improve your overall DSA Building Performance experience.
• To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.
• To enhance your online experience. For example, we may use it to recognise you and welcome you to the site.

Is my information secure?

DSA Building Performance is committed to doing its best to maintain the security of information collected on its site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To the extent customer information is maintained, it is located on a secured server behind a firewall; it is not directly connected to the internet. The firewall meets recognized industry standards.

Encryption is a process by which a message or information is scrambled while it is in transit to DSA Building Performance. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

What about information about children?

The Children's Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is Learning Concepts policy not to collect personal information on any person under 13.

If this policy changes, DSA Building Performance will revise this portion of its privacy policy and will comply with the requirements of the Children's Online Privacy Protection Act, which include providing notice and choice to each child's parent or guardian before collecting personal information.

We want you to trust us

Your confidence in the DSA Building Performance experience is our highest priority. If you have any concerns about privacy and security that have not been answered in the above policy, please contact us and we'll do our best to answer your questions and put your mind at ease.